Shipping policy
Shipping Policy
Thank you for shopping with X Verse Store ("X Verse", "we", "our", or "us"). This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
By placing an order with X Verse Store, you agree to the terms outlined in this Shipping Policy.
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1. Order Processing
Orders are processed after payment confirmation or order verification, depending on the selected payment method.
Processing times generally range between 1–3 business days, excluding:
• Fridays, weekends, and public holidays (where applicable)
• National holidays
• Peak sales periods
• Unforeseen operational delays
Orders placed outside business hours may be processed on the next business day.
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2. Shipping Locations
We currently offer shipping within Pakistan and may offer international shipping to selected countries.
Availability of shipping destinations may change without prior notice.
If shipping is unavailable to your location, you will be informed during checkout or after order review.
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3. Delivery Timeframes
Estimated delivery times are provided for guidance only and are not guaranteed.
Domestic Deliveries (Pakistan)
Estimated delivery times:
• Major Cities: 2–5 business days
• Secondary Cities and Towns: 3–7 business days
• Remote Areas: 5–10 business days
International Deliveries
Estimated delivery times:
• 7–21 business days depending on destination country, customs procedures, and courier services.
Actual delivery times may vary due to circumstances beyond our control.
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4. Shipping Charges
Shipping fees, if applicable, will be displayed during checkout before payment is completed.
Shipping charges may vary based on:
• Delivery location
• Package size and weight
• Shipping method selected
• Promotional offers
• International shipping requirements
From time to time, we may offer free shipping promotions subject to specific terms and conditions.
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5. Order Tracking
Where available, customers will receive tracking information via:
• Email
• SMS
• WhatsApp
• Customer account dashboard
Tracking updates depend on courier systems and may not always be available in real time.
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6. Cash on Delivery (COD)
For eligible locations within Pakistan, Cash on Delivery (COD) may be available.
We reserve the right to:
• Verify orders before dispatch
• Refuse COD services in certain locations
• Restrict COD access for customers with repeated order refusals or delivery issues
Failure to accept a confirmed COD order may result in future order restrictions.
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7. Delivery Attempts
Courier partners may attempt delivery according to their operational policies.
If delivery cannot be completed because:
• The recipient is unavailable
• An incorrect address was provided
• Contact information is inaccurate
• Delivery is refused
the order may be returned to us.
Additional shipping charges may apply for re-dispatch requests.
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8. Customer Responsibilities
Customers are responsible for providing:
• Accurate shipping information
• Correct contact details
• Complete delivery addresses
X Verse Store shall not be responsible for delays or losses resulting from inaccurate customer-provided information.
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9. Delayed Deliveries
Although we strive to ensure timely delivery, delays may occur due to:
• Weather conditions
• Public holidays
• Political or civil disruptions
• Transportation interruptions
• Customs inspections
• Courier operational issues
• Natural disasters
• Events beyond our reasonable control
Such delays do not automatically qualify for refunds or compensation unless required by applicable law.
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10. International Customs and Duties
For international shipments, customers may be responsible for:
• Customs duties
• Import taxes
• Clearance fees
• Government charges
These charges are determined by the destination country's authorities and are not controlled by X Verse Store.
Customers are responsible for complying with local import regulations.
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11. Lost, Stolen, or Damaged Packages
If an order arrives damaged or appears to be lost during transit, customers should contact us within 48 hours of delivery or expected delivery date.
We may investigate the matter with the shipping carrier and determine an appropriate resolution based on available information.
X Verse Store is not responsible for:
• Packages reported stolen after confirmed delivery
• Deliveries accepted by authorized persons at the delivery address
• Delays caused by courier partners beyond our reasonable control
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12. Refused Shipments
If a customer refuses delivery without a valid reason:
• Shipping charges may be non-refundable.
• Return shipping costs may be deducted from any approved refund.
• Future ordering privileges may be restricted.
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13. Multiple Shipments
In certain circumstances, an order may be shipped in multiple packages.
Customers will not be charged additional shipping fees unless expressly communicated before dispatch.
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14. Shipping Restrictions
Certain products may be subject to shipping restrictions due to:
• Local laws
• Import/export regulations
• Courier limitations
• Product-specific requirements
We reserve the right to cancel orders that cannot legally or practically be shipped.
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15. Changes to Orders
Customers should contact us immediately if they need to modify shipping information.
Once an order has been processed or dispatched, changes may not be possible.
We are not responsible for delivery issues resulting from requested changes after shipment.
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16. Force Majeure
X Verse Store shall not be liable for shipping delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Government restrictions
• Transportation disruptions
• Internet or communication failures
• Labor disputes
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17. Policy Updates
We reserve the right to modify this Shipping Policy at any time.
Changes become effective immediately upon publication on our website unless otherwise stated.
Continued use of our website after updates constitutes acceptance of the revised policy.
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18. Contact Us
For shipping-related inquiries, please contact:
X Verse Store
Email: xverseenterprises@gmail.com
Phone: +92 333 871 2355
Business Address: Office AS-1, 2nd Floor, Quaid Plaza, Aziz Bhatti Road, Nowshera-24100, Khyber Pakhtunkhawa, Pakistan
Customer Support Hours: [09:00 AM TO 05:00 PM]
We will make reasonable efforts to respond to shipping inquiries promptly.